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Orders

Placing an order
  1. After choosing the product, select the size by clicking on “Size” and choose the color variant, if any, by clicking on “Colors.” Then click on “Add to Cart.”
  2. Add more products in the same way or click the “Checkout” button from the pop-up menu on the right.
  3. Fill out the 4 steps necessary to complete your order. You can decide whether to remain a guest user by indicating only your email address or log in as a registered user.
  4. At this point you will be directed to the final page with a summary of your information and the expected delivery date. Remember to check that all the details you selected are correct: once the order is confirmed, you will not be able to change them.
  5. To finalize the order click on “Place Order.”
Check the details of my order
You can check your order details in th confirmation email.
If you need more information, you can contact us on the “Contact” page or by emailing customer@leflairstudios.com

Payment Methods

Payment methods
The purchase can be confirmed by credit card (Visa, MasterCard, Vpay, Maestro), PostePay, Paypal, Advance Transfer or Klarna (buy now and pay in three convenient installments).
  1. CREDIT CARD: Credit and debit cards (Visa, Visa Electron, MasterCard, Maestro, Masterpass, Google Pay and Apple Pay), through the NEXI payment gateway that guarantees the security of your payments. If you choose Credit Card as your method of Payment, after confirming your order and the terms of sale, you will be redirected to the secure NEXI site where you can continue with your payment.
  2. Fill out the 4 steps necessary to complete your order. You can decide whether to remain a guest user by indicating only your email address or log in as a registered user.
  3. BANK TRANSFER IN ADVANCE: In this case you will receive an email with the order summary and our bank details to make the transfer. Upon receipt of payment at our bank the order will be prepared and shipped.
  4. To finalize the order click on “Place Order.”
I did not receive the order confirmation after purchase
Have you tried checking the Spam folder of your e-mail?
For any further support you can contact our customer service department by writing to customer@leflairstudios.com
The payment failed
Usually the most common problem with payment attempts is that they are blocked by the bank. Contact your bank to get more information and authorize the charge.
Beyond that, here are some things you can check:
  1. DOUBLECHECK THE CARD DETAILS. Enter a valid card number, with expiration date and CVV code. Please enter a 4-digit CVV code for American Express cards (found on the front side) and a 3-digit code for other card types.
  2. CHECK THAT SUFFICIENT FUNDS ARE AVAILABLE. Make sure you have sufficient funds. If you use a prepaid card, you may need to reload it or authorize payments.
  3. ENABLE THE CARD FOR INTERNATIONAL TRANSACTIONS. If foreign, check if your card is enabled for foreign, secure online and recurring purchases. You can contact your bank or credit company to check.
  4. Contact your bank to make sure the transaction is authorized and not marked as suspicious.
If the problem is not related to your bank or card, contact our customer service department by writing to customer@leflairstudios.com
Invoice requests
If you haven't received a payment confirmation or require an invoice, especially for transactions from a legal entity's account, please contact customer@leflairstudios.com
VAT Calculation
VAT is included in the price for products sold within Europe (Brutto/Gross price is shown in shop). For other continents and countries, VAT and customs fees may apply and will be excluded from the listed price.

Shipping and Delivery

Fees and shipping time
  1. DELIVERY TIME: In Europe and the United States, expect delivery within 3-7 business days. For other continents, delivery may take up to 3 weeks due to other factors like local postal services
  2. POSSIBE DELAYS: If your order is delayed or you have any questions, please email us at customer@leflairstudios.com
  3. CHANGING DELIVERY ADDRESS: Changes to the delivery address are possible only if the order has not yet been processed. This includes any time after the order is placed but before it has been packed or handed to the shipping partner.
To which countries do you ship?
We ship to over 50 countries across all continents, ensuring our global reach and commitment to serving customers worldwide.
Change the delivery address
Changes to the delivery address are possible only if the order has not yet been processed. This includes any time after the order is placed but before it has been packed or handed to the shipping partner.
Finding delivery information
Once the order is placed you will receive a confirmation email. On the day of shipment, the courier will send a pickup email with the tracking number and from there you can track the status of your order through the courier’s website.
Track my package
Once the order has been delivered to the courier you will receive an email from the courier with the tracking number and you will be able to track your shipment directly from the courier’s portal.

Returns and Refunds

Make a return
To make a return you must send an email to: customer@leflairstudios.com specifying the order number and the reason for the return so that we can respond to you to best provide you with all the information you need to proceed with the return.
Canceling a return
If the return process has not yet been initiated, you can cancel the return writing an email to customer@leflairstudios.com If the return has already been initiated, you can no longer cancel it.
Damaged items
If your product arrives damaged, report it within 24 hours by emailing customer@leflairstudios.com with photos of the damage. We will provide a "resend code" and cover the costs for returning the damaged goods. Note: Refunds are not available; exchanges only.

Assistance

I'm having problems with an order
You can contact us without reservation by sending an email to customer@leflairstudios.com Our customer care department will answer where you will find assistance, professionalism and friendliness.
Doubts and questions
If you have not found the information you need, you can send your question via the form on the “Contact” page or write an email to customer@leflairstudios.com We will be happy to help you.
Reports and advice
We are glad to receive your opinion for our online site so that we can correct any errors in this way. You can send us your impressions and suggestions via our form on the “Contact” page.

Privacy Policy

Welcome to Le Flair Studios. We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://leflairstudios.com and make purchases from our store.
Personal Information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Information we collect
We may collect and process the following data about you:
Personal Identification Information
  1. Full Name;
  2. E-mail address;
  3. Phone number;
  4. Billing and shipping address.
Payment Information
  1. Credit card details (processed through secure third-party payment processors such as Stripe);
  2. City, State/Province, Country
  3. ZIP/Postal code;
  4. Access time.
Technical Data
  1. IP-address;
  2. Browser type and version;
  3. Time zone settings;
  4. Browser plug-in types and versions;
  5. Operating system and platform;
  6. Options and Internet browser settings (User-agent);
  7. Referrer (URL of the previous page).
Usage Data
  1. Information about how you use our website, products, and services.
How we use your information
We use the information we collect in the following ways:
To provide and manage your orders
  1. Processing and delivering your orders;
  2. Managing payments and refund.
To improve our services
  1. Personalizing your experience on our website;
  2. Analyzing how you use our website to improve our offerings.
To communicate with you
  1. Sending updates regarding your order;
  2. Informing you of new products, services, and offers (you can opt-out at any time).
For security purposes
  1. Ensuring the security of our website and services;
  2. Detecting and preventing fraud.
How we share your information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
Service Providers
  1. We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements
  1. We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Security of your information
We use a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Your data protection rights
Depending on your location, you may have the following rights regarding your personal data:
Rights to access
  1. You have the right to request copies of your personal data.
Right to Rectification
  1. You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
  1. You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
  1. You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing
  1. You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
  1. You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise these rights, please contact us at: customer@leflairstudios.com
Cookies and tracking technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customer@leflairstudios.com

Terms and Service

These Terms of Service (“Terms”) govern your use of our website located at https://leflairstudios.com (the “Site”) and your purchase of products from our online store. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use the Site.
General conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transmissions over various networks, and (b) modifications to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without our express written permission. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness and timeliness of information
We are not liable for any inaccuracies, incompleteness, or outdated information provided on this site. The content on this site is intended for general informational purposes only and should not be solely relied upon for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
This site may include historical information that is not current and is provided for reference purposes only. We reserve the right to update or modify the content of this site at any time without prior notice. However, we are not obligated to update any information on our site. It is your responsibility to monitor changes to our site.
Use of the site
Eligibility
  1. You must be at least 18 years old to use the Site and make purchases. By using the Site, you represent and warrant that you meet this requirement.
Account creation
  1. To access certain features of the Site, you may be required to create an account. You agree to provide accurate and complete information and to keep this information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Prohibited Activities
  1. You agree not to use the Site for any unlawful purpose or any purpose prohibited by these Terms. You agree not to use the Site in any way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.
Product information and availability
Product Descriptions
  1. We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
Product Availability
  1. All products are subject to availability, and we reserve the right to limit the quantity of products we supply, supply only part of an order, or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion.
Pricing and payment
Pricing
  1. All prices are listed in [currency] and are subject to change without notice. Prices do not include applicable taxes or shipping and handling charges. These charges will be added to your total amount due and will be displayed at checkout.
Payment Methods
  1. We accept various forms of payment as indicated on the Site. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase (including any applicable taxes and other charges).
Shipping and delivery
Shipping
  1. We will ship the products to the address you provide during checkout. Shipping and handling charges will be calculated and displayed at checkout.
Delivery
  1. Delivery times are estimates and are not guaranteed. We are not responsible for any delays in shipping or delivery that are outside of our control.
Returns and exchanges
Return Policy
  1. Our return policy is set forth on our Return Policy page, which is incorporated into these Terms by reference. Please review our Return Policy to learn about our procedures for returning goods.
Exchanges
  1. If you wish to exchange a product, please follow the instructions in our Return Policy. Exchanges are subject to product availability.
Intellectual property
Ownership
  1. All content on the Site, including text, graphics, logos, images, and software, is the property of Le Flair Studios or its content suppliers and is protected by intellectual property laws.
License
  1. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes. This license does not include any resale or commercial use of the Site or its contents.
Limitation of liability
To the fullest extent permitted by applicable law, Le Flair Studios shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Site; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Site; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site by any third party; or (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site.
Optional tools
We may grant you access to third-party tools that we do not monitor or control, and for which we have no input. You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without endorsement. We assume no liability arising from or related to your use of optional third-party tools.
Your use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which tools are provided by the relevant third-party provider(s).
Additionally, we may introduce new services and features through the website in the future, including new tools and resources. These new features and services will also be governed by these Terms of Service.
Third-party links
Certain content, products, and services available through our Service may include materials from third parties. Links to third-party websites on this site may direct you to websites that are not affiliated with us. We do not assume responsibility for examining or evaluating the content or accuracy of such third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Before engaging in any transactions, please carefully review the third-party's policies and practices and ensure you understand them. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Errors and omissions
From time to time, there may be errors, inaccuracies, or omissions in information on our site or within the Service, including product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Service or related website is inaccurate, without prior notice (including after you have submitted your order).
We are not obligated to update, amend, or clarify information on the Service or related website, including pricing information, except as required by law. Any specified update or refresh date in the Service or related website should not be taken to indicate that all information has been modified or updated.
Severability
If any provision of these Terms of Service is found unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.
Termination
The obligations and liabilities of the parties that arise before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services or any part thereof accordingly.
Governing law
These Terms shall be governed and construed in accordance with the laws of Austria, without regard to its conflict of law principles.
Changes to these terms
You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Us
If you have any questions about these Terms, please contact us at customer@leflairstudios.com
Cookies
By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.